About ConSol CM

ConSol CM is an enterprise process management platform. Using ConSol CM, you digitalize your individual procedures and translate your requirements into software – in accordance with low-code aspects & without developer knowledge.

With ConSol CM, it is You who defines Your Procedures!

All over the world, companies of all sizes and from various sectors use ConSol CM. In complaint management, in customer service or in processing suspicious cases – ConSol CM users can rely on the software one hundred percent, satisfying two million customers for their part.

Profit from
digital
Processes

Your company’s degree of digitalization will decide on your success. Maybe you already have digitalized some procedures but you still use analogue technology at crucial interfaces? ConSol CM supports you in

  • increasing your procedures efficiency,
  • making procedures more transparent for all involved,
  • reacting faster to customer requests or changing business requirements,
  • motivating employees & management by faster and top-quality work results.

Save time and resources by not maintaining, operating, and evaluating analogue and digital procedures in parallel any longer. You need experts on board for your digitalization project? Please contact us!

ConSol CM Grows Along with Your Requirements

ConSol CM facilitates a parallel operation of various processes on one instance. This allows for you to accomplish extensive energy effects. The modular system provides the appropriate configuration of your technical requirements. Using our add-ons as selectable function blocks, you extend your system according to your specific needs.

You just need more? Do not worry, the resources are scalable any time. ConSol CM can also be operated in a cluster.

Optionally, ConSol CM is available as an on-premises solution for operating your IT infrastructure or as a cloud solution. Above all, it is important to us, that the digital processes have to match your specific business situation as well as your procedural landscape.

ConSol CM Fields of Application

ConSol CM is at home in almost all sectors and procedures involving people. Our case management-/enterprise solution allows for implementing very individual procedures, e.g. in malpractice management, health test procedures or internal management and human resources procedures respectively.

For frequent application scenarios involving repetitive tasks we provide preconfigured solutions:

Digitalizing Platform ConSol CM

Everything you need for flexible and simple control of your processes

Benutzeroberfläche

User Interface

The heart of the software guides the user through the planned process activities – and presents all relevant data intuitively and safely.

E-Mail-Management

Email Management

Full email integration lets you keep track of incoming and outgoing email. Create and manage as many text modules and sample letters as you like and make your correspondence much easier.

Process Designer

Process Designer

Intuitively usable process modeling tools pave the way for customized business processes. You can also flexibly implement new requirements and subsequent process changes at any time.

Mobile Bearbeitung

Mobile Processing

The Mobile Client (as app for iOS and Android) offers the full functionality of the web client on the go. Technicians or field representatives can add data and photos, work on open processes or start new ones on site.

Self-Service-Portal

Self Service Portal

Integrate customers and partners directly into business and communication processes: Registered users can start and track processes in the web portal themselves – or search for solutions and know-how. So you can relieve your service team.

Dashboard und Reporting

Dashboard & Reporting

All relevant KPIs at a glance. Visualized comprehensibly at the click of a mouse. This allows you to continuously optimize the workflows in your company. On the basis of resilient data.

Perfect Networking with ConSol CM


Minimize parallel access to different systems: Tap into external data sources and integrate them contextually directly into individual cases.

Secure standardized data retention without duplicates: Allow for ConSol CM to act as central database or use the read access to other master data systems.

Use data from third-party applications: Using webhooks, you may take over data from e.g. purchase applications, social media platforms or chat tools into your processing procedures.