ABB: Global Service Processes Centrally Controlled & Analyzed Across Countries

With ConSol CM, ABB has further developed its standardized, global 24/7 technical support: The process management software enables ABB to establish a uniform international process organization and to centrally manage all support, warranty and on-site service processes of the unit "Marine and Ports Services". Cross-national analyses significantly improve service quality.

The project is managed by the Norwegian ABB national company, where ConSol CM is implemented and centrally administered and maintained. ConSol CM is currently used in Norway, Finland, Singapore, Italy and 14 other countries.

ConSol CM Field of Application

Support, Warranty and On-site Service Processes

Customer

ABB

Sector

Energy and automation technology

Solution

ConSol CM for customer-centric Business Process Management (BPM)

Wrap up

ABB has further developed its standardised, global 7x24 technical support with ConSol CM - including hotline and e-mail. Cross-country analyses significantly improve service quality.

Benefit

Globally standardised 7x24 support processes
Improved service quality: All necessary information at the click of a mouse through connection to ABB product database
Intuitive, clear user interface
Cross-border evaluations for faster problem handling

Website

https://new.abb.com/uk

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