Case management and individual processes: Control dynamic and complex processes company-wide!
With the ConSol CM/Enterprise Suite, companies model and digitize their individual business process landscape. Whether it's internal processes, external processes with customers, suppliers or partners, or a mix of these, the ConSol CM case management software provides the flexibility you need. Changes can be implemented easily and as needed during ongoing operations. Here you can find more information about the case management software ConSol CM/Enterprise-Suite.
ConSol CM Fields of Application: Management of Errors in the Treatment, IT Service Management, Methadone Case Management
AOK Bayern has successfully implemented the ConSol CM process management solution to combat fraud in the healthcare sector. In the first two years of use Bavaria’s largest health insurance company uncovered illegalities in the use of financial resources worth more than 13 million euros in the first two years. .
The solution helps to standardize business processes. In addition to faster workflows, ConSol CM creates a high degree of transparency and synergies between divisions. This simplifies the detection of irregularities, illegal or improper use of financial resources.
The new interface to SAP provides ConSol CM with daily updated data of the insured persons as well as service providers.
ConSol Field of Application: Healthcare System
The Dubai Health Authority has successfully completed a comprehensive digitization project with the communication platform ConSol CM. Before a work visa or residence permit is handed over in Dubai, people have to pass a health check. The administrative workload of more than two million visa applications per year further raises due to the numerous process participants such as health authorities, health centres and immigration authorities.
As part of Dubai's smart city strategy and the consistent introduction of digital technologies in public administration, the effort had to be reduced. The aim of the Dubai Health Authority was the complete digitalization of the health check process – from the application in so-called Typing Centers to health check-ups, the notification of the applicants by SMS or e-mail and the feedback of the results to the immigration authorities. The integration of a wide range of systems, applications and databases was absolutely essential for process automation. The implementation of the solution, including testing and approval, took place within six months.
ConSol CM Fields of Application: Customer Service, Internal IT Support, Measurement Data Analysis and Error Tracking
The Krone Group, manufacturer of agricultural machinery and commercial vehicles, has brought its service management for agricultural machinery onto a uniform IT platform. Krone relies on ConSol CM for this: Customer service and the internal IT department now benefit from consistent and fast processing processes. In Customer Service, ConSol CM uses an automated search to display possible solutions when creating a new transaction. The corresponding machine data from the SAP system is provided by an ETL interface implemented by ConSol.
With the connection to Krone's machine analysis application, the service technicians collect measurement data from agricultural machines and evaluate error messages on site throughout Germany. In the internal IT department, ConSol CM is available to IT service employees as a process-specific ticketing solution, and the Nagios monitoring solution has also been linked to the process software.
ConSol CM Field of Application: Customer Relationship Management
Munich’s Referat für Arbeit und Wirtschaft (Department of Labor and Economics) started the project "OptiKuM – Optimization of Customer Relationship Management" to optimize customer-oriented business processes. The City of Munich therefor announced an EU-wide call for tenders for a customer relationship management software. ConSol won the tender and focused on the project’s objective: To simplify and accelerate the communication of the various departments with their customers using a central and efficient IT solution. The staff should benefit from system-assisted processes, better documentation and traceability of individual processes, less effort in data maintenance, improved information management and user-friendly communication tools. Since ConSol CM is always flexibly adaptable, the solution could be integrated into the existing system landscape and fulfilled all infrastructural and security requirements.
ConSol CM Fields of Application: Customer Service, Complaint Management, Returns Management, Facility Management, Booking Processes for Rooms and Catering
Our customer is a manufacturer of luxury fashion and clothing. Due to its flexibility, scalability and high usability, the company decided to use ConSol CM in various divisions. In Customer Care & Retail Care, ConSol CM is used to process complaints and feedback on goods (clothing) in direct contact with end customers or the retail stores. An interface to DHL and UPS is used to generate return labels. The solution previously used in the EMEA region is now being extended to the US market.
In Facility Management, ConSol CM receives messages from stores via the portal on the subject of damage or general issues related to building management and forwards them to a service provider. ConSol CM is also used internally as a room and catering booking system. Tickets for room bookings, seating arrangements and media equipment as well as catering are created via the portal and processed in various workflows.
ConSol CM Fields of Application: Sales & Lead Management, Customer Service
The service organization of Swiss Life Germany's sales forces consists of two departments: a central customer service center focusing on the end customer and a distribution partner service, which is responsible for the sales force advisors. There are numerous overlaps between the two service organizations, which in the past were difficult to map in terms of IT and processes. There was also a lack of a direct connection to the backend of all applications used. Swiss Life Germany has now mastered these challenges with ConSol CM.
ConSol's solution has put Swiss Life Germany’s sales and service organization on a solid and future-proof foundation and has established a uniform application across all teams. It is easy and intuitive to use and has interfaces to the backend so that processes are designed more consistently. "With ConSol CM, we have made our service organization fit for future requirements, such as new business models," explains Jens Marquardt, Sales Service Director at Swiss Life Germany. "This includes simple and flexible process organization, which we are now implementing in our service with ConSol CM. The application can be operated without training effort, can be easily integrated into existing infrastructures and offers a 360-degree view of customers, products and processes."
ConSol CM Field of Application: Order Processing
The WISAG Facility Service Holding uses ConSol CM as customer service management software to organize the processes for the division WISAG Gebäudereinigung. With the help of the solution, order processing at WISAG Gebäudereinigung was made much more effective, processes were optimized and all data required for processing a transaction was made available in ConSol CM. As a result, WISAG Gebäudereinigung has a better overview of customer data and can act more quickly.