Doka GmbH relies on ConSol CM for its Internal IT Help Desk

Doka GmbH is regarded as a technological leader in its core areas of concrete system formworks and shopfitting. With the helpdesk solution ConSol CM, more than 200 employees at Doka's internal IT helpdesk look after 7,000 employees worldwide. The software is used in the areas of incident management for the treatment of malfunctions, change management for password changes etc. as well as for IT orders. Via a web portal all employees can open new tickets or check the processing status of open tickets.

[Translate to English:] Doka GmbH
[Translate to English:] Doka GmbH

ConSol CM Field of Application

Internal IT Support

ITSM after ITIL

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Customer

Doka GmbH

Sector

Construction, Industry

Solution

ConSol CM

Wrap up

The ConSol CM helpdesk solution controls incident and change management in cases such as malfunctions, changes to processes, and the handling of IT orders. In addition, a web portal is in use that team members can use to open new tickets.

Benefit

  • Efficient, internal IT support
  • Fast troubleshooting thanks to incident management
  • Integrated change management solution incl. documentation
  • Web portal for all employees

Website

www.doka.com