Doka GmbH is regarded as a technological leader in its core areas of concrete system formworks and shopfitting. With the helpdesk solution ConSol CM, more than 200 employees at Doka's internal IT helpdesk look after 7,000 employees worldwide. The software is used in the areas of incident management for the treatment of malfunctions, change management for password changes etc. as well as for IT orders. Via a web portal all employees can open new tickets or check the processing status of open tickets.