References by Industry Sector

IT Services – Optimized Processes Conquer the Market of the Future

ConSol CM covers all customer-driven processes that are relevant to the business of IT service providers. Many companies use the various solutions offered by Consol CM as digitization platform, especially to optimally support their customers or optimize their IT service management. The flexible definition of processes and responsibilities, automatic forwarding, escalations as well as the central knowledge base sustainably increase service quality.

ConSol CM is just as valuable for the lead management: Companies can use ConSol CM to capture all processes involved in generating, qualifying, distributing and tracking leads – and thus turn prospects into customers faster. IT companies also use ConSol CM for a wide variety of industry-specific tasks, such as ordering or warranty processes.

ConSol CM Field of Application: Customer Service, Customer Support

Brainloop AG offers user-friendly datarooms that enable companies to securely share highly confidential information and documents – even across companies. Since this secure data exchange must work at all times, the fast and professional processing of support requests is essential. Brainloop now uses ConSol CM for its customer service: All support requests related to the company's highly secure, web-based platform go through the processes of ConSol’s customer service management software.
ConSol CM covers the entire spectrum of incident management, change management and general customer information, based on quality-tested IT standards.

ConSol CM Fields of Application: Requirements Management, Customer Service, License Management, Sales Management

Gutenberg Rechenzentrum GmbH & Co KG (GRZ) is one of the leading IT service providers for the media industry. GRZ's customers include large regional and national newspapers in Lower Saxony, Schleswig-Holstein, Mecklenburg-West Pomerania, Hesse and Saxony.
The versatile customer management solution ConSol CM optimizes several business processes at GRZ: On the one hand, ConSol CM is the organizational center for requirements management in the development of the standard software VI&VA (publisher information and sales application). ConSol CM is also used for the service desk and customer management. GRZ adapts ConSol CM independently to the requirements and records its own processes for quotation management, license management and sales processes.

ConSol CM Field of Application: Order Processing

The WISAG Facility Service Holding uses ConSol CM as customer service management software to organize the processes for the division WISAG Gebäudereinigung. With the help of the solution, order processing at WISAG Gebäudereinigung was made much more effective, processes were optimized and all data required for processing a transaction was made available in ConSol CM. As a result, WISAG Gebäudereinigung has a better overview of customer data and can act more quickly.

ConSol CM Fields of Application: Customer Service, Customer Support

With ConSol CM, the IT problems of more than 3,000 cities and municipalities can be solved reliably and promptly at the data processing center of the Anstalt für kommunale Datenverarbeitung in Bayern (AKDB).
The solution steps are stored in a database and serve as a knowledge base. Once a certain problem has been solved, the AKDB staff can use this solution and save precious time if the same problem arises again.

ConSol CM Fields of Application: Customer Service, Customer Support

The IT service provider Tech Data has specialized in an area that is of existential importance for most companies: data management solutions. In addition to selling the corresponding hardware and software, the company also offers extensive support throughout Europe. In the specially established hotline, customers receive technical support for all questions and problems.
The web-based software ConSol CM is the technical equipment of the hotline, whose employees are located at distributed locations within Europe. It ensures that all support requests are centrally recorded, quickly distributed and processed.

ConSol CM Fields of Application: Customer Service, Customer Support

EURO-LOG AG, headquartered in Hallbergmoos near Munich Airport, is one of the leading providers of IT and logistic services. With its own data centers, innovative applications and individual connections, more than 80 employees ensure the end-to-end efficiency of logistic processes between suppliers, logistic service providers, trade, industry and customers.
If the customer is satisfied, so is the service provider: Professional CSM and fast and efficient processing of customer inquiries are high priorities for EURO-LOG. For this reason, the Customer Support Center (CSC) department is already successfully using the web-based ConSol CM software for customer support.