References by Industry Sector
ConSol CM in the Production & Service Sector
Service quality is crucial for the success of service companies. With ConSol CM and the IT services of ConSol, service providers are in a position to fulfil customer wishes even better.
ConSol CM Fields of Application: Order and Project Processing, Recruiting, Sales Management, Internal Administration Processes
As an expert in HR and HR development, Eblinger & Partner Personal- und Managementberatungs GmbH ranks among the top 10 recruiting companies in Austria. ConSol CM Version 6 supports in the areas of personnel consulting (personnel search and selection), sales (new customer acquisition and existing customer business) as well as in all process-driven internal administrative matters. With ConSol CM, Eblinger & Partner can now automatically capture applications via e-mail and web. Due to the high flexibility of the software, every consultant has the desired overview of his current recruiting projects including appointment coordination. With the comprehensive search functionality, applicant information from previous projects can also be integrated at any time.
ConSol CM Field of Application: Customer support (1st, 2nd and 3rd level)
The Austrian company NTS New Technology Systems GmbH has developed a comprehensive solution comprising both an easy-to-use POS solution as a front end for external ERP systems as well as a comprehensive retail management system. The focus is on the development, implementation and support of high-quality service systems for demanding service and trading companies. For this reason, professional and personal customer care is the most important guiding principle in NTS's corporate philosophy.
ConSol CM is used for software support (1st, 2nd and 3rd level) for customers and a constantly growing number of partners worldwide. The CM/Track module provides a web portal that directly integrates customers and partners into business and communication processes. In addition, the system is used for handling a number of internal processes.
ConSol CM Field of Application: IT Service Management (ITIL)
The Allgäuer Käserei Champignon is known for its artisan tradition, the high quality of its products – and for its Camembert. Whether it may be quality, product safety, hygiene or IT, the cheese dairy needs the right processes. In order to improve all of it in the area of IT service management, the milk processing company decided several years ago to introduce the ConSol CM BPM solution based on ITIL for the internal helpdesk.
ConSol Field of Application: Complaint Management
Highest product quality and detailed knowledge of customer needs are the pillars of HARIBO's success since 1920. Consumer service as a point of contact plays a central role. The Bonn-based gummy bear producer therefore records and processes all end consumer inquiries using the ConSol CM complaints management software.
Whether inquiries about ingredients and sources of supply, requests for donations or complaints – every customer contact by e-mail, fax, telephone or post is recorded in ConSol CM in a new process. The clearly defined editing processes with the software's workflow editor ensure efficiency in the processing of inquiries. Thanks to shortened processing times, each customer quickly receives an individual and non-standardized feedback – a decisive factor for customer satisfaction, especially in the case of complaints.