With ConSol CM/Enterprise-Suite you can model and digitize your individual landscape of business processes. Whether it is internal processes, external processes with customers, suppliers, partners or a combination of these – the case management software provides the flexibility you need. And should your requirements change during operation – don’t worry. The CM/Enterprise-Suite grows and changes as needed, so that you are always prepared.
The case management software ConSol CM/Enterprise-Suite is the modular platform for digitizing your complex business processes. Model your workflows using graphical Process Designer. Generate the required data and form structures at the click of a mouse without programming effort and flexibly integrate third-party systems. Thanks to the integrated role and rights concept, any internal and external responsible persons can be included in the processes. The CM/Enterprise-Suite can be used anywhere and feels at home on almost all communication channels.
Extensions & Functions
You want more? You can functionally expand the ConSol CM/Enterprise Suite bit by bit. You have the need? We offer you the right modules for your individual case management system!
Self Service Portal
Integrate customers and partners directly into business and communication processes: Registered users can start and track processes in the web portal themselves – or search for solutions. In this way you effectively relieve your service team.
Integrate product or contract data into the modular database. This module allows you to display all object types (products, hardware, software, contracts, etc.) and link them to tickets or contacts.
You want to know what good is supposed to come at the end of the day? The open and documented data structure of the ConSol CM Data Warehouse provides all the data your management needs. Create reports with the integrated BI/Reporting Suite or use your own Business Intelligence (BI) tools.
Telephony Integration (CTI)
Answer and make calls without changing media – and all transaction and contact data at a glance: The CTI add-on connects ConSol CM with your telephone system and gets you in touch with your customer quickly.
Social Media Connectivity
Communicating socially: The social media add-on starts a process as soon as a customer posts on Facebook or Twitter. This enables you to react quickly and adequately – and to ensure a positive customer experience here as well.
The open interface concept and state-of-the-art interface technologies make sure variable connection to and data exchange with third-party systems, e.g. via REST services, LDAP, file service or FTP, including Exchange and Outlook integration.
Good Punch for Your Individual Business Processes
Your processes are as unique as your business. In ConSol CM you create your specific data models and workflows to measure – and can adapt them at any time if required.
More customers, a new business segment, increasing data volumes – ConSol CM grows with you & your company. The same goes for adding a completely new process to the system.
The process-guided GUI of ConSol CM takes the user by the hand. This simplifies familiarization, minimizes the error rate – and encourages your employees to enjoy their work.
Thanks to its open interface concept and state-of-the-art interface technologies, ConSol CM can be integrated very flexibly into any IT landscape.
The workflows stored in ConSol CM guarantee maximum efficiency and quality. They guide the user safely to the solution – no matter how many cogs must mesh. All steps are reproducible.
Ready to Go
Within a few weeks you can get started with ConSol CM. This is proven by our short project durations – because we calculate in hours and days instead of months and years.
With ConSol CM you work effortlessly compliant. All information and process steps are documented in the system – auditable and transparent. So your auditor can come at any time.
The reports and analyses in ConSol CM provide a sound basis for success-critical decisions. This information gives you security – especially when it has to be fast.
The multi-client capability of ConSol CM enables you to separate processes, customer and transaction data. This allows different departments or subsidiaries to work independently on one system.
Case Management Software ConSol CM: References
Please find references of our individual enterprise projects from various industries.
ConSol CM Field of Application: Management of Treatment Errors, IT Service Management, Methadone Case Management
ConSol CM Field of Application: Health Check Process
ConSol CM Field of Application: Customer Relationship Management