Case management demands a high degree of versatility from a software, and freedoms for its users – because it is their expertise and experience that is at the core of the processing. Offer your case handlers the best possible support with information, collaboration and interaction options, so that they can master even the most complex of cases reliably. Whether it be an investigation, incident, service inquiry or decision-making process, whether it be in the field of banking, insurance, healthcare or public agency – with ConSol CM you cover every potential case and help your staff to efficiently process them all to a successful conclusion.
Clarity at All Times
Keep a close eye on the processing status: The clear and simple presentation of the process chain shows your people at all times what has to be done.
Bundle all relevant data in a case: Be they data specific to the case, people involved or other data objects (e.g. documents, products accounts).
Find the information you need in seconds: With our global search function, you can search through all data and documents in real time.
Collaboration Made Easy
Chat with your colleagues: The internal chat enables you to interact fast, and to inform entire teams about important events.
Use the internal mail function for documented conversations: Communicate with customers, partners and colleagues directly out of the case process – all verifiably documented.
Put together subtasks and observe their processing progress: Globally available activities enable you to allocate and observe additional tasks such as research work.
Meet your deadlines: The integrated SLA management helps you manage reaction times individually – and reminds you in good time before deadlines.
Reliably integrate other departments: The workflow forwards inquiries and makes sure they are dealt with on time.
Be guided through the processes: Thanks to workflow logic, your staff are sent the forms they require in every process step, for data validation or filling in.
Onboard BI & Analysis Tools Included
Keep a constant overview over all data: Our real-time dashboards show you at all times the status of ongoing and completed activities.
Compile precise result reports: The integrated data warehouse supplies you with all performance data on request.
Perform ad-hoc analyses as required: Use the integrated web-based BI tools to quickly generate ad-hoc data inquiries.
Flexible Process Modelling
Manage tasks as you require: Our intelligent process logic automates routine tasks and interacts with third-party systems if required, e.g. for data enhancement.
Tailor ConSol CM to your needs: Flexible modelling tools enable you to customize processes and data fields, combined with parameterized business logic.
Let the system grow with your organization: Regardless of what changes in your world – ConSol CM grows with you and your needs.
Networked Data Integration
Minimize parallel access to different systems: Tap into external data sources and integrate them directly into cases.
Ensure uniform data storage without duplicates: Have ConSol CM act as your central database or use read access to other master data systems.
Use the data from third-party applications: Using webhooks you can integrate data from, for instance, procurement applications, social media platforms or chat tools.
Case Management Software ConSol CM: References
Here you will find references from various industries relating to our enterprise projects.