With ConSol CM/ITSM in your Helpdesk & Support you accelerate your IT organization according to proven ITIL standards. Direct inquiries and error messages to the responsible 1st and 2nd level teams in your IT service and link them to stored configuration items (CIs). The ITSM software automatically performs SLA calculations in the background. Generate targeted problems and changes for tracking and evaluate malfunctions – for example according to causes or CIs.
IT Service Management with ConSol CM
Solving Malfunctions & Inquiries Quickly. Tracking Problems & Changes. Targeted Analyzing of Causes.
Good Punch for your IT Service Management
You maintain all assets and CIs in the integrated CMDB. Thus all necessary information is directly available in ConSol CM/ITSM.
Thanks to an open interface concept, the connection of inventory solutions or a CSV import into ITSM is easily possible.
A graph display in the ITSM software visualizes relations between the different CIs.
You work differently? No problem. All processes, fields and views can be customized as needed.
The ITSM software automatically calculates and monitors SLAs based on various criteria. A sure thing for you & your customers.
Individual dashboards show the current ticket volume and accumulations for individual CIs. E.g. for the IT department or your management.
All information, documents and e-mails in the ITSM software are linked to the prevailing ticket or CI.
Different people and teams as well as management can perform their tasks in one and the same ITSM system.
Why reinvent the wheel? Use proven ITIL processes in your IT Service Management to process tickets and tasks quickly and conveniently.
ITSM Software ConSol CM: References
Please find references & best practices from companies in various industries in the field of IT Service Management according to ITIL as well as Help Desk & Support.
ConSol CM Field of Application: Complaint Management, IT Service Management (ITIL)
ConSol CM Field of Application: Order Processing, IT Service Management (ITIL)
ConSol CM Field of Application: Internal IT support, ITSM according to ITL