The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Cloud Starter
- Innovative ticket system for centralized task processing
- Integrated dashboards
- Creation of sub-tasks (sub-tickets)
- Time tracking
- Knowledge database
- Automatic search for similar tickets
- Product database
- Data import (ticket, contact, and product data)
- GDPR-compliant – Encrypted data storage only in German data centers
- Creation and extension of custom data fields
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Secure data encryption
- Encrypted data storage only in German data centers, GDPR-compliant
- Audit-proof logging of all changes
- Dedicated, own productive system
- Multilingual support (standard German / English)
- Personal German-speaking support via telephone, email, and customer portal
ConSol CM
Cloud Pro
- Self-service customer portal
- Optional creation and expansion of individual processes
- Workflow-based automation features
- Data exchange via the Internet (ETL)
- Web interfaces (e.g., REST)
- Dedicated own testing system
ConSol CM
Cloud Enterprise
- Customized server hosting to fit your needs
- Integration of your infrastructure via VPN possible
- Cluster operation possible
- 24/7 operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Starter
User Licenses
- Innovative ticket system for centralized task processing
- Integrated dashboards
- Creation of sub-tasks (sub-tickets)
- Time tracking
- Knowledge database
- Automatic search for similar tickets
- Product database
- Data import (ticket, contact, and product data)
- GDPR-compliant – Encrypted data storage only in German data centers
- Audit-proof logging of all changes
- Multilingual support (standard German / English)
- Personal German-speaking support via telephone, email, and customer portal
- Creation and expansion of individual data fields
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Data exchange via CSV and Excel
ConSol CM
Pro
User Licenses
- Self-service customer portal
- Optional creation and expansion of individual processes
- Workflow-based automation features
- Data exchange via the Internet (ETL)
- Web interfaces (e.g., REST)
- Dedicated own testing system
ConSol CM
Enterprise
- Custom workflows to digitally represent your processes
- Cluster operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Cloud Starter
- ITIL-compliant ITSM tool for professional incident, problem, and change management (1st, 2nd, 3rd level)
- Creation and tracking of IT projects
- FAQ/Knowledge management
- Integrated asset management for hardware, software, licenses, contracts, etc.
- Service catalog
- Service level management (SLA)
- Creation of sub-tickets
- Mass incident recording
- GDPR-compliant – Encrypted data storage only in German data centers
- Creation and expansion of individual data fieldsr
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Secure data encryption
- Audit-proof logging of all changes
- Dedicated own productive system
- Multilingual support (standard German / English)
- Personal German-speaking support via telephone, email, and customer portal
ConSol CM
Cloud Pro
- IT Service portal
- Optional creation and expansion of individual processes
- Workflow-based automation features
- Data exchange via the Internet (ETL)
- Web interfaces (e.g., REST)
- Vulnerability management
- Integration of inventory and software distribution possible
ConSol CM
Cloud Enterprise
- Server hosting customized to your needs
- Integration of your infrastructure via VPN possible
- Cluster operation possible
- 24/7 operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Starter
User Licenses
- ITIL-compliant ITSM tool for professional Incident, Problem, and Change Management (1st, 2nd, 3rd Level)
- Integrated dashboards
- Creation of sub-tasks (sub-tickets)
- Control of individual/collective complaints
- 4D and 8D reporting
- Automatic search for similar tickets
- Product database
- Approval/release process
- Cost tracking
- Automatic customer feedback process
- Data import (ticket, contact, and product data)
- Creation and extension of individual data fields
- Incremental full-text search
- Full email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Audit-secure logging of all changes
- Multilingual support (Standard German / English)
- Personal German-language support via telephone, email, and customer portal
ConSol CM
Pro
User Licenses
- Optional creation and expansion of individual processes
- Workflow-based automation functions
- Data exchange: all formats
- Interfaces (e.g., REST, LDAP, Webhook)
- Provision of a test system
- Incident and Request Management (1st, 2nd, 3rd Level)
- Vulnerability Management
- Integration of inventory and software distribution possible
ConSol CM
Enterprise
- Custom workflows for digital representation of your processes
- Cluster operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Cloud Starter
- Flexible system for the prompt handling of complaints & grievances and for sustainable root cause resolution
- Integrated dashboards
- Creation of subtasks (sub-tickets)
- Control of individual/collective complaints
- 4D and 8D reporting
- Automatic search for similar tickets
- Product database
- Approval/release process
- Cost tracking
- Automatic customer feedback process
- Data import (ticket, contact, and product data)
- GDPR-compliant - Encrypted data storage only in German data centers
- Creation and extension of individual data fields
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Secure data encryption
- Audit-secure logging of all changes
- Dedicated own production system
- Multilingual support (Standard German / English)
- Personal German-language support via telephone, email, and customer portal
ConSol CM
Cloud Pro
- Self-Service customer portal
- Optional creation and expansion of individual processes
- Workflow-based automation functions
- Data exchange via the internet (ETL)
- Web interfaces (e.g., REST)
- Dedicated own test system
ConSol CM
Cloud Enterprise
- Customized server hosting tailored to your needs
- Option for connecting your infrastructure via VPN
- Cluster operation possible
- 24/7 operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Starter
User Licenses
- Flexible system for prompt handling of complaints & grievances and sustainable root cause resolution
- Creation and extension of individual data fields
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Audit-secure logging of all changes
- Multilingual support (Standard German / English)
- Personal German-language support via telephone, email, and customer portal
- Integrated dashboards
- Creation of subtasks (sub-tickets)
- Control of individual/collective complaints
- 4D and 8D reporting
- Automatic search for similar tickets
- Product database
- Approval/release process
- Cost tracking
- Automatic customer feedback process
- Data import (ticket, contact, and product data)
ConSol CM
Pro
User Licenses
- Self-service customer portal
- Optional creation and expansion of individual processes
- Workflow-based automation functions
- Data exchange: all formats
- Interfaces (e.g., REST, LDAP, Webhook)
ConSol CM
Enterprise
- Custom workflows for digital representation of your processes
- Cluster operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Cloud Pro
- Low-code platform for digitizing individual business processes
- Creation and extension of individual data fields
- Self-service customer portal
- Integrated dashboards
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based automation functions
- Workflow-based routing functions
- SLA and deadline management
- Product database
- Time tracking
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Data exchange via the internet (ETL)
- Web interfaces (e.g., REST)
- Secure data encryption
- GDPR-compliant - Encrypted data storage only in German data centers
- Audit-secure logging of all changes
- Dedicated own production system
- Dedicated own test system
- Multilingual support (Standard German / English)
- Personal German-language support via telephone, email, and customer portal
ConSol CM
Cloud Enterprise
- Server hosting tailored to your needs
- Integration of your infrastructure via VPN possible
- Cluster operation possible
- 24/7 operation possible
The Concurrent User License is sometimes also referred to as a Floating License. The number of available Concurrent User Licenses corresponds to the number of users who can log into the software simultaneously to perform tasks. The number of users or operators stored in the system is independent of this and is not licensed.
The Concurrent User pricing model only takes into account a company's actual usage of purchased or rented licenses. You only need as many licenses as employees who are logged into the system simultaneously. For example: A company wants to use software in customer service. The company has three teams of 10 employees each, who take shifts to cover customer service operations. In many products from other manufacturers, the total number of these 30 users, known as 'Named Users,' is typically licensed. However, the Concurrent User model in this example only requires 10 licenses, as a maximum of 10 employees work with the system simultaneously during each shift.
ConSol CM
Pro
User Licenses
- Low-code platform for digitizing individual business processes
- Creation and extension of individual data fields
- Incremental full-text search
- Complete email integration
- Document/attachment storage
- Template generator for text modules
- Custom roles and permissions concept
- Workflow-based automation functions
- Workflow-based routing functions
- SLA and deadline management
- Product database
- Time tracking
- Internal messaging & collaboration
- Data exchange via CSV and Excel
- Data exchange: all formats
- Interfaces (e.g., REST, LDAP, Webhook)
- Audit-secure logging of all changes
- Provision of a test system
- Multilingual support (Standard German / English)
- Personal German-language support via telephone, email, and customer portal
ConSol CM
Enterprise
- Custom workflows to digitally represent your processes
- Cluster operation possible
