With the Named User model, each specifically assigned user receives their own license – regardless of whether they are actively using the system at any given moment. Every user has continuous access without the need to share a license with others.
Your benefits at a glance:
• Dedicated access: Each named user can work at any time.
• Transparency: Clear license assignment provides better oversight.
• Security: Ideal for role-based permissions and personal settings.
The perfect solution for fixed teams with regular system access!
In the Concurrent User model, only the number of users actively working in the system at the same time is counted – not the total number of registered users. This means you can create as many user accounts as needed, but you only pay for the number of users concurrently active.
Your benefits at a glance:
• Cost efficiency: Pay only for what you actually use.
• Flexibility: Ideal for teams with varying usage patterns.
• Predictability: Keep license costs under control while staying scalable.
An example:
A company wants to use software in its customer service department. It has three teams of 10 employees each, working in shifts to handle customer service. Many vendors would license all 30 users under a "Named User" model. With the Concurrent User model, only 10 licenses are needed, as no more than 10 employees work with the system at the same time.
A smart model for dynamic work environments!
Named User Model
(activated user)
Available from 6 Named Users
plus €149 monthly base price
- Integrated dashboards
- Workflow-based automation features
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- GDPR-compliant – encrypted data storage exclusively in German data centers
- Optional: additional test environment in the cloud
- Data exchange via internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated productive environment
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
With the Named User model, each specifically assigned user receives their own license – regardless of whether they are actively using the system at any given moment. Every user has continuous access without the need to share a license with others.
Your benefits at a glance:
• Dedicated access: Each named user can work at any time.
• Transparency: Clear license assignment provides better oversight.
• Security: Ideal for role-based permissions and personal settings.
The perfect solution for fixed teams with regular system access!
In the Concurrent User model, only the number of users actively working in the system at the same time is counted – not the total number of registered users. This means you can create as many user accounts as needed, but you only pay for the number of users concurrently active.
Your benefits at a glance:
• Cost efficiency: Pay only for what you actually use.
• Flexibility: Ideal for teams with varying usage patterns.
• Predictability: Keep license costs under control while staying scalable.
An example:
A company wants to use software in its customer service department. It has three teams of 10 employees each, working in shifts to handle customer service. Many vendors would license all 30 users under a "Named User" model. With the Concurrent User model, only 10 licenses are needed, as no more than 10 employees work with the system at the same time.
A smart model for dynamic work environments!
Concurrent User Model
(simultaneously logged-in user)
Available from 4 Concurrent Users
plus €149 monthly base price
- Integrated dashboards
- Workflow-based automation features
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- GDPR-compliant – encrypted data storage exclusively in German data centers
- Optional: additional test environment in the cloud
- Data exchange via internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated productive environment
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
With the Named User model, each specifically assigned user receives their own license – regardless of whether they are actively using the system at any given moment. Every user has continuous access without the need to share a license with others.
Your benefits at a glance:
• Dedicated access: Each named user can work at any time.
• Transparency: Clear license assignment provides better oversight.
• Security: Ideal for role-based permissions and personal settings.
The perfect solution for fixed teams with regular system access!
In the Concurrent User model, only the number of users actively working in the system at the same time is counted – not the total number of registered users. This means you can create as many user accounts as needed, but you only pay for the number of users concurrently active.
Your benefits at a glance:
• Cost efficiency: Pay only for what you actually use.
• Flexibility: Ideal for teams with varying usage patterns.
• Predictability: Keep license costs under control while staying scalable.
An example:
A company wants to use software in its customer service department. It has three teams of 10 employees each, working in shifts to handle customer service. Many vendors would license all 30 users under a "Named User" model. With the Concurrent User model, only 10 licenses are needed, as no more than 10 employees work with the system at the same time.
A smart model for dynamic work environments!
Named User Model
€9.900
(one-time purchase price)
- Integrated dashboards
- Workflow-based automation features
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated productive environment
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
With the Named User model, each specifically assigned user receives their own license – regardless of whether they are actively using the system at any given moment. Every user has continuous access without the need to share a license with others.
Your benefits at a glance:
• Dedicated access: Each named user can work at any time.
• Transparency: Clear license assignment provides better oversight.
• Security: Ideal for role-based permissions and personal settings.
The perfect solution for fixed teams with regular system access!
In the Concurrent User model, only the number of users actively working in the system at the same time is counted – not the total number of registered users. This means you can create as many user accounts as needed, but you only pay for the number of users concurrently active.
Your benefits at a glance:
• Cost efficiency: Pay only for what you actually use.
• Flexibility: Ideal for teams with varying usage patterns.
• Predictability: Keep license costs under control while staying scalable.
An example:
A company wants to use software in its customer service department. It has three teams of 10 employees each, working in shifts to handle customer service. Many vendors would license all 30 users under a "Named User" model. With the Concurrent User model, only 10 licenses are needed, as no more than 10 employees work with the system at the same time.
A smart model for dynamic work environments!
Concurrent User Model
€9.900
one-time fee
(one-time purchase price)
- Integrated dashboards
- Workflow-based automation features
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated productive environment
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
With the Named User model, each specifically assigned user receives their own license – regardless of whether they are actively using the system at any given moment. Every user has continuous access without the need to share a license with others.
Your benefits at a glance:
• Dedicated access: Each named user can work at any time.
• Transparency: Clear license assignment provides better oversight.
• Security: Ideal for role-based permissions and personal settings.
The perfect solution for fixed teams with regular system access!
In the Concurrent User model, only the number of users actively working in the system at the same time is counted – not the total number of registered users. This means you can create as many user accounts as needed, but you only pay for the number of users concurrently active.
Your benefits at a glance:
• Cost efficiency: Pay only for what you actually use.
• Flexibility: Ideal for teams with varying usage patterns.
• Predictability: Keep license costs under control while staying scalable.
An example:
A company wants to use software in its customer service department. It has three teams of 10 employees each, working in shifts to handle customer service. Many vendors would license all 30 users under a "Named User" model. With the Concurrent User model, only 10 licenses are needed, as no more than 10 employees work with the system at the same time.
A smart model for dynamic work environments!
Named User Model
the CM server license
per Named User per month
- Integrated dashboards
- Workflow-based automation features
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated productive environment
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
With the Named User model, each specifically assigned user receives their own license – regardless of whether they are actively using the system at any given moment. Every user has continuous access without the need to share a license with others.
Your benefits at a glance:
• Dedicated access: Each named user can work at any time.
• Transparency: Clear license assignment provides better oversight.
• Security: Ideal for role-based permissions and personal settings.
The perfect solution for fixed teams with regular system access!
In the Concurrent User model, only the number of users actively working in the system at the same time is counted – not the total number of registered users. This means you can create as many user accounts as needed, but you only pay for the number of users concurrently active.
Your benefits at a glance:
• Cost efficiency: Pay only for what you actually use.
• Flexibility: Ideal for teams with varying usage patterns.
• Predictability: Keep license costs under control while staying scalable.
An example:
A company wants to use software in its customer service department. It has three teams of 10 employees each, working in shifts to handle customer service. Many vendors would license all 30 users under a "Named User" model. With the Concurrent User model, only 10 licenses are needed, as no more than 10 employees work with the system at the same time.
A smart model for dynamic work environments!
Concurrent User Model
the CM server license
per Concurrent User per month
- Integrated dashboards
- Workflow-based automation features
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g., REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated productive environment
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
