Summarize & Translate Emails
Long customer emails? CM/AI Assist turns them into bullet points – and translates them if needed.
Automated FAQ Generation
Our AI creates targeted FAQs that can be used to respond precisely to future inquiries.
Automated Reply Suggestions
The AI leverages internal knowledge and input from the ticket owner to generate accurate and efficient responses.
Enrich Tickets with Ease
AI Assist pulls information from emails and attachments to automatically enhance and complete your tickets.
CM/AI Assist: Smart AI Support That Handles Time-Consuming Tasks for You
- Intelligent Request Analysis: Automatically categorizes incoming tickets and detects sentiment and language – right from the start.
- Instant Overview: Long emails? Summarized with a single click for quick, actionable insights.
- Multilingual Ticket Summaries: Get concise summaries at the push of a button – also available in multiple languages.
- Automated Reply Suggestions: Save time with AI-generated responses that are ready to send.
- Knowledge Management: Automatically creates new solution templates based on resolved support cases.
Awards, Certifications & more
OMR Reviews
Germany’s Leading Software Comparison Platform. Discover our top-rated solutions on OMR Reviews.
Software Hosted in Germany
Our software is hosted on servers in Frankfurt, Germany – officially verified by the German Association of IT SMEs (BITMi e.V.).
100 % Pentested
ConSol CM is regularly tested by external penetration testers in accordance with PCI-DSS – the security standard for credit card data.
GDPR-Compliant
ConSol CM processes personal data in full compliance with the European General Data Protection Regulation (GDPR).
ISO 27001
ConSol Software GmbH and its services are ISO 27001 certified – meeting the highest international standards.
Capterra
Customer reviews on Capterra – Gartner’s software comparison platform – also confirm the quality of ConSol CM.
Software Made in Germany
ConSol CM is a product of ConSol Software GmbH – Made in Germany and continuously developed in-house by our team.
ISO 9001
ConSol Software GmbH has implemented a quality management system in accordance with DIN EN ISO 9001 and operates based on its standards.
OMR Reviews Leader
In the Helpdesk Systems category on OMR Reviews, ConSol CM holds the #1 spot among the top-rated software providers.
