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Complaints & 8D Reports in One Simple Solution

With ConSol CM's complaint management solution, you can leave Excel and other poorly suited tools behind you. Process customer issues more efficiently and quickly find out what's the root cause of damages: 8D reports included!

Reklamationen & 8D-Reports in einer Lösung

20.000+ Users Trust ConSol CM

Discover on OMR Reviews why our customers are excited.

Complaint Management with ConSol CM: The Versatile Standard for Rapid Query Processing

Simplify Your Complaint Management

Get out of the jungle of Excel tables and lists, and enter CM/Complaint. Regardless of the channel the complaint comes through – be it a web portal, an online form or an e-mail – all incoming complaints and returns go into one tool, where they are converted into procedures and can be prioritized and dealt with precisely by your team. The current status of each query is visible to all team members at all times.

Want To Get In Touch With ConSol CM?

Easy workflows ahead! Great to hear that you're interested in exploring our software. By scheduling a demo, we'll have the opportunity to focus specifically on your questions and use cases.

Process Complaints Faster and More Reliably

Thanks to the system-supported process, your team can't overlook anything anymore: ConSol CM's complaint management leads them step by step through the procedure and checks that all entries made in full. We place great value on transparency. All process steps are documented in the ticket and automatically triggered e-mails mean no gaps can arise in the process chain. Furthermore, errors and damage cases can be traced comprehensively.

Eliminate Causes of Damage Forever and Compile 8D Reports

Because you can analyze damage cases with ConSol CM, you can remedy them fast and prevent them from occurring again. That saves time and costs, and improves your customer service. Our software also gives you the option of working in accordance with the industry norm 8D. Have the system automatically compile 4D and 8D reports, so you can professionally document cases and work in line with quality management requirements.

Book Your Free Appointment With ConSol CM!

Easy workflows ahead! Great to hear that you're interested in exploring our software. By scheduling a demo, we'll have the opportunity to focus specifically on your questions and use cases.

Portal Connection for B2B and B2C

Offer your dealers a personal service area. Our interactive customer portal CM/Track offers your dealers important information, and you more efficiency. Your customers can view the status of their complaints using the portal, and of course it can be designed in your corporate identity. You also need to integrate a B2C channel? We will be happy to set up the interfaces to marketplaces whenever you require.

On Top: A Simple Customer Service Process

Sometimes incoming inquiries aren't specifically complaints or returns. Some are more generic issues such as questions about delivery times, product availability or the like. Our software provides a no-fuss customer service process for responding to this kind of inquiry. It comes at no extra cost as part of CM/Complaint.

Complaint Management Software ConSol CM: References

Here you will find references and success stories from various industries relating to complaint management projects with our software ConSol CM.

Your Added Value For The Best Customer Service 

Your Contact

Florian Fiessmann

+49-89-45841-120

cm-vertrieb@~@consol.de