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Your Process in a Transparent Workflow
With our fully flexible solution, ConSol CM, we digitally map your custom processes. The result: a transparent workflow that connects individual steps and keeps your team informed about the status of each task. This prevents knowledge gaps and facilitates collaboration among all stakeholders. A detailed requirement analysis precedes the workflow design to consider all possible branching points.
Efficient Cross-Team Work with Automation
Reminders, deadlines, response times: Store all information centrally in the system using our integrated SLA control. Automatic notifications remind you of appointments and open to-dos, even across different departments. This allows you to work efficiently across teams.
Core Feature: Creating Workflows with the Web Admin Suite
Have there been changes in your processing structure? Has one of your processes become shorter or expanded with an additional stage? With ConSol CM, this is no issue: The Web Admin Suite is a web-based, low-code platform offering all the necessary tools to define and model your workflows. It allows you to modify them as needed during operations, or even to create new data fields effortlessly – all without any need for programming skills. Our system adapts to your requirements.
Centralize Data Consistency: Easily Integrate Third-Party Systems
Utilize ConSol CM as the central database for all the information you need. This prevents interruptions to your workflow and the need to work in other systems. Simultaneously, it simplifies data maintenance and hygiene. By using Webhooks, you can incorporate data from applications such as procurement, social media platforms, or chat tools into your processing workflows.
Generate Analyses & Reports at the Click of a Button
Keep all data up-to-date: Our real-time dashboards provide you with an overview of open and completed activities at any time. Would you like to create reports on processing times, response times, or the number of completed processes? Thanks to our integrated web-based Business Intelligence tools, you can generate ad-hoc data queries with a click and optimize your processes in the long run.
Workflow Management Software ConSol CM: References
Here, you will find exemplary references from various industries for our custom enterprise projects.
Practical Example:
From Paper to Automated Process
Manual / Analog
Imagine a team member at your organization has a broken laptop and personally visits the IT department, reports the issue verbally, and a colleague takes a note of the request on a piece of paper. They intend to address it promptly, but then fall ill – the note with the request is now lost, and no one else is informed about this task or its status.
Digital
Here, we take a step forward. The person with the damaged laptop now sends an email to the IT department, with three people included on the internal distribution list. One person takes charge of the task, while the other two delete the email. They have knowledge of the request but not of its processing status. There is also no central documentation system.
Automation
The request regarding the damaged laptop arrives via email and automatically generates a ticket in the central Workflow Management System, where all potential handlers have access and visibility. An assignee is designated and can leave comments, information, and attachments in the process – all of which are traceable by other team members at any time. Should the assignee become ill, go on vacation, or face any other situation, everyone else is informed about the processing status and can take over if necessary. If the request cannot be immediately resolved, the handlers can set a reminder for a specific date. This way, the request automatically returns to the active to-do list on the designated day.
Why Do We Need a Workflow Management System Today?
The need for a Workflow Management System arises from the increasing complexity of modern business processes. In a world where companies must juggle a multitude of tasks, employees, and systems, it's easy to encounter bottlenecks, delays, and errors without the right tool support. This is where the Workflow Management System comes into play. It offers numerous advantages:
Application Areas for Workflow Management Systems
- Customer service in all industries: For faster handling of customer inquiries, such as customer service at HARIBO.
- Complaints management: For efficient handling of complaints, such as at Munich Airport, addressing root causes and documentation, e.g., in 8D reports.
- Business administration: For managing HR processes, financial workflows, and project management, as demonstrated by our client Doctors of the World.
- Healthcare: To improve patient care and manage medical tasks, as seen with AOK.
- Manufacturing: To optimize production processes and quality control, as shown by our client Mitsubishi Electric.
- Logistics: For tracking supply chains and inventory, exemplified by EURO-LOG AG.
- Government: For modernizing workflows, improving interdepartmental collaboration, centralizing the collection of citizen inquiries, and more, as demonstrated by the City of Potsdam.
