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Ticketing System ConSol CM: Areas of Application
Transparency in the Task Labyrinth with CM/Ticketing
Consolidate your inquiries from multiple sources and register them as tickets in a central reception tool. From there, your team members can organize, prioritize and delegate the tasks, with their status – what has already been done and by whom – visible for everyone.
More Efficiency with Transparency
A colleague is off sick and you can’t get into their e-mails? There’s been a change in your team and you want to know what they left to be done? With our ticketing solution you avoid idle times and redundant work: We ensure transparency of all procedures for all users so they can work perfectly dovetailed.
Simplify Communication and Plan Teamwork
The CM ticketing system brings with it valuable functionalities that facilitate your teamwork and dialog. Communicate directly from the ticket, record deadlines or reminders for your team, and process the inquiries professionally and in a coordinated fashion. Never lose any information ever again.
The Digital Folder – Verifiable and Analyzable
No more multiple storage locations and information snippets all over the place! The ticket is a digital folder for you, with comprehensive procedure documentation, an unbroken and audit-proof case history, and verifiable communication. The data in the ticket can all be evaluated – processing time, inquiry type, load peaks, etc.. Nothing is lost and you can continue to optimize your work.
Ticketing as the Starting Point for Digitalization
Use our ConSol CM ticketing system as the launching pad for digitalizing your processes. With ticketing as the basis, we model your processes in adaptable and lightweight workflows. Together, we lift your entire request processing to a high, modern level – and that with a standard product that saves you having to do a lot of programming, while nonetheless offering a maximum of flexibility.
Ticketing Software ConSol CM: References
Here you will find references for and experiences with our ticketing software ConSol CM from a wide range of industries.
Still have Questions? FAQs: Quick Answers on ConSol CM Ticketing
When ist CM/Ticketing the right solution for me?
CM/Ticketing is the perfect starting point for digitizing your business processes—especially if you're still handling internal or external requests manually (for example, with Excel). It’s designed to be simple and streamlined, focusing on the core functions of a ticketing system.
If you're looking for more advanced use cases, CM/Helpdesk and CM/Complaint are more sophisticated modules of ConSol CM. These dive deeper into data handling and workflow management tailored to specific processes.
Can the ticketing system support our fairly straightforward helpdesk operations?
Absolutely. Many of our customers use CM/Ticketing to manage incidents and requests in their IT helpdesks. The lean, intuitive workflows make onboarding fast and give your team a clear overview from day one.
We want to manage both customer inquiries and internal tasks in one system. Is that possible?
Yes, definitely. Thanks to our role-based access control and multi-client capabilities, you can easily separate different workflows and user groups. That means your teams can handle external customer inquiries and internal requests—all in the same system, without stepping on each other's toes.
