The core product ConSol CM is set up in such a way that companies can easily digitalize processes and handle business-critical cases even more efficiently. We also offer you the opportunity to book additional functionalities that enhance the basic system and optimize your process landscape. The goal: We want to make your life easier, save you manual work and provide you with information at a single click.
That's what we call processes! Use our add-ons
CM/EBIA: Business Analyses at the Press of a Button
CM/EBIA (Embedded Business Intelligence and Analytics) offers extensive reporting functions in ConSol CM – as easy-to-use self-service components. Compile reports and dashboards autonomously, without having to call on a report specialist and without third-party software. With the integrated single sign-on you prevent double user guidance: simple and secure usability. We make your self-generated dashboards and data analyses available in the ConSol CM web client.
CM/Resource Pool: Product Database
The add-on CM/Resource Pool makes it possible to model, map and integrate additional information that is important in the business process or customer context as an autonomous entity: e.g. contracts, hardware, product information or SLAs. And in doing so the data object "Resource" can be connected up with existing entities such as procedures and contacts. This makes a multi-perspective view from resources to connected customers and processes possible (and vice versa).
CM/Outlook: Outlook Integration
With the Microsoft Outlook add-in, e-mails and contacts can be transferred directly from Outlook to ConSol CM, without staff members having to manually copy or type in data. That reduces the error rate, improves the data consistency and saves time. With just one click you can:
- Take a contact from Outlook and set it up in ConSol CM,
- Enter an e-mail into the record of an existing procedure,
- Add an e-mail attachment to the procedure,
- Create an entirely new ticket from an e-mail.
CM/Phone (CTI): Telephony Integration
The add-on CM/Phone is a CTI solution (CTI = Computer Telephony Integration) for using ConSol CM. CM/Phone connects your company's telephone system with ConSol CM, so that you can receive and make calls directly out of the ConSol CM web client. When a call comes in, a pop-up window opens up automatically, displaying the name and telephone number of the caller.
CM/Machine Learning: Self-Learning Text Recognition
This integrated add-on adds functionalities for machine learning (ML) and Natural Language Processing to the process management software. This means that time-consuming manual tasks can be taken care of automatically by the software using correspondingly trained algorithms. These tasks include, for instance, the pre-prioritizing of inquiries according to their language, customer mood or topic, and dispatching to the responsible team.
CM/Archive: Archiv System
With the aid of the add-on CM/Archive procedures can be stored permanently outside the ConSol CM database, where they no longer burden the production database. CM/Archive is an application with its own GUI modelled on a document database.
The added value: The entire performance of a system improves and costs for database storage are reduced. In addition, finished tickets remain available permanently and the archiving of, for instance data-protection-relevant information, is done in accordance with the statutory requirements, and automated according to freely-definable criteria. If data sets are to be deleted from the archive later, this can also be easily configured.
CM/Forms: Simply Create Web Forms Yourself
With CM/Forms, companies can generate and design web forms in just a few minutes. Whether it be feedback questionnaires, contact forms or complaint inquiries, the response boxes are placed in moments and your form can go online. All forms are of course connected to the business processes in ConSol CM, so that stored data can be further processed directly.