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Safe Customer Service: Brainloop Relies on ConSol CM

Brainloop AG offers user-friendly datarooms that enable companies to securely share highly confidential information and documents – even across companies. Since this secure data exchange must work at all times, the fast and professional processing of support requests is essential. Brainloop now uses ConSol CM for its customer service: All support requests related to the company's highly secure, web-based platform go through the processes of ConSol’s customer service management software.

ConSol CM covers the entire spectrum of incident management, change management and general customer information, based on quality-tested IT standards.

ConSol Field of Application

Customer Service

Customer Support


Brainloop AG


IT, Information Security


ConSol CM

Wrap up

Brainloop AG handles all customer inquiries regarding its product - a highly secure data exchange platform - via ConSol CM.


  • Highly efficient customer service
  • Fast processing of even general customer inquiries
  • Incident and change management based on quality-tested IT standards