Safe Customer Service: Brainloop Relies on ConSol CM

Brainloop AG offers user-friendly datarooms that enable companies to securely share highly confidential information and documents – even across companies. Since this secure data exchange must work at all times, the fast and professional processing of support requests is essential. Brainloop now uses ConSol CM for its customer service: All support requests related to the company's highly secure, web-based platform go through the processes of ConSol’s customer service management software.

ConSol CM covers the entire spectrum of incident management, change management and general customer information, based on quality-tested IT standards.

ConSol Field of Application

Customer Service

Customer Support

Customer

Brainloop AG

Sector

IT, Information Security

Solution

ConSol CM

Wrap up

Brainloop AG handles all customer inquiries regarding its product - a highly secure data exchange platform - via ConSol CM.

Benefit

Highly efficient customer service
Fast processing of even general customer inquiries
Incident and change management based on quality-tested IT standards

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, request in progress or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	3 months	HTML	Google

Safe Customer Service: Brainloop Relies on ConSol CM

ConSol Field of Application

Customer

Sector

Solution

Wrap up

Benefit

Website

Products

Functions & Services

Company