Doka GmbH relies on ConSol CM for its Internal IT Help Desk

Doka GmbH is regarded as a technological leader in its core areas of concrete system formworks and shopfitting. With the helpdesk solution ConSol CM, more than 200 employees at Doka's internal IT helpdesk look after 7,000 employees worldwide. The software is used in the areas of incident management for the treatment of malfunctions, change management for password changes etc. as well as for IT orders. Via a web portal all employees can open new tickets or check the processing status of open tickets.

ConSol CM Field of Application

Internal IT Support

ITSM after ITIL

Customer

Doka GmbH

Sector

Construction, Industry

Solution

ConSol CM

Wrap up

The ConSol CM helpdesk solution controls incident and change management in cases such as malfunctions, changes to processes, and the handling of IT orders. In addition, a web portal is in use that team members can use to open new tickets.

Benefit

Efficient, internal IT support
Fast troubleshooting thanks to incident management
Integrated change management solution incl. documentation
Web portal for all employees

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, request in progress or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	3 months	HTML	Google

Doka GmbH relies on ConSol CM for its Internal IT Help Desk

ConSol CM Field of Application

Customer

Sector

Solution

Wrap up

Benefit

Website

Products

Functions & Services

Company