ElectronicPartner: Intelligent Customer Management with ConSol CM
The ElectronicPartner group, headquartered in Düsseldorf, is one of the largest trading companies for consumer electronics, IT and telecommunications in Europe. The company offers customers tailor-made service, competent advice and high-quality products. The growing number of e-mail inquiries in the central customer advisory office made it necessary to introduce a business process management software. After a three month pilot phase, ConSol CM was put into operation. The BPM software has been in use at ElectronicPartner for more than five years, has been continuously expanded since then and now supports a large number of service processes. We created workflows for product inquiries and returns processing, developed e-mail forms and integrated them into the workflows. On top of that, the IT helpdesk was integrated multi-client capable.
ConSol CM Field of Application
Product Inquiries and Processing of Returns
EP is an example of how ConSol CM grows with the customer's requirements. Started as a business process management solution due to steadily increasing customer inquiries, ConSol CM today also supports the capture & processing of product and complaint inquiries.
- Central recording & processing of customer inquiries
- Clear business process management
- Flexible system extension to product & complaint inquiries