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maxdome: Comprehensive Customer Service of the Online Video Library

maxdome, a company of ProSiebenSat.1 Media AG, is Germany's largest online video store. The online video library is available round the clock. With just a few clicks, users can download the content or watch films and series either directly online on their PC or on hybrid TV sets.

With the complete takeover of maxdome by ProSiebenSat.1 Media AG, the company has decided to create a new infrastructure for its customer service. maxdome has opted for the ConSol CM solution to handle customer service. Today, the online video library controls the processing of all customer requests – from inquiries and complaints to technical support, account closures, cancellations, reminders and more. During the multi-stage selection process, ConSol was successful especially with the flexibility of the solution, its open interface concept, excellent workflow functionalities and short adaptation periods.

ConSol CM Field of Application

Customer Service

Customer Support






ConSol CM for Customer Service Management

Wrap up

All data from the maxdome backend and additional solutions flow into ConSol CM via a specially developed interface and are available to service employees in real time. Clear workflows ensure efficiency and the highest service quality.


  • Open interface concept brings all data together in ConSol CM
  • Transparency and intuitive usability
  • Effective: comprehensive testing of user interfaces
  • Further agile development of the system