maxdome: Comprehensive Customer Service of the Online Video Library

maxdome, a company of ProSiebenSat.1 Media AG, is Germany's largest online video store. The online video library is available round the clock. With just a few clicks, users can download the content or watch films and series either directly online on their PC or on hybrid TV sets.

With the complete takeover of maxdome by ProSiebenSat.1 Media AG, the company has decided to create a new infrastructure for its customer service. maxdome has opted for the ConSol CM solution to handle customer service. Today, the online video library controls the processing of all customer requests – from inquiries and complaints to technical support, account closures, cancellations, reminders and more. During the multi-stage selection process, ConSol was successful especially with the flexibility of the solution, its open interface concept, excellent workflow functionalities and short adaptation periods.

ConSol CM Field of Application

Customer Service

Customer Support

Customer

maxdome

Sector

Media

Solution

ConSol CM for Customer Service Management

Wrap up

All data from the maxdome backend and additional solutions flow into ConSol CM via a specially developed interface and are available to service employees in real time. Clear workflows ensure efficiency and the highest service quality.

Benefit

Open interface concept brings all data together in ConSol CM
Transparency and intuitive usability
Effective: comprehensive testing of user interfaces
Further agile development of the system

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, request in progress or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	3 months	HTML	Google

maxdome: Comprehensive Customer Service of the Online Video Library

ConSol CM Field of Application

Customer

Sector

Solution

Wrap up

Benefit

Website

Products

Functions & Services

Company