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NÖVOG: Good Rides with Customer Management Software ConSol CM

NÖVOG, operator of Austria's second largest rail network, the Wieselbahnen, Wieselbusse and three mountain railways, relies on the ConSol CM customer management solution to improve its customer service and service quality. The software convinced the transportation company with its flexibility, scalability and its easily expandable application possibilities. ConSol initially started with the implementation of the software and its setup for the new NÖVOG Infocenter. As a central contact point it takes care of customer inquiries, complaints, timetable information and telephone sales. In the first two months, NÖVOG was already able to record more than 1,300 inquiries and counting.

ConSol CM Fields of Application

Customer Service and Complaint Management




Rail traffic, Transport


ConSol CM

Wrap up

NÖVOG relies on the flexible and scalable customer management solution ConSol CM.


  • Use of ConSol CM as an information centre
  • Central contact point for customer enquiries and complaints
  • Central regulation of timetable information & telephone sales