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Stadtentwässerung München: Effective Order Processing

For several years now, the Münchner Stadtentwässerung (municipal sewerage company of Munich) has been successfully automating its own IT processes with ConSol CM. Now the entire order processing is optimized with ConSol CM and thus even faster and more effective. Incoming orders can be linked directly to the relevant data from shafts, machines and control systems. As soon as the order is done, all relevant results are entered into the system and the ticket is closed. The system "learns" from the recorded results and provides important additional information in case of a new error message.

ConSol Field of Application

Order Processing

IT Helpdesk


Münchner Stadtentwässerung


Public administration


ConSol CM

Wrap up

Optimization of order management using the ConSol CM customer service management solution. Direct linking of order tickets and associated assets via inventory module.


  • Linking orders and assets
  • All order information at a glance
  • Smooth order processing
  • Shorter response times
  • "Learning system" for faster processing of future error messages