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WashTec: Customer Service & IT Service Management with ConSol CM

The professional and rapid handling of complaints is an indispensable quality criterion for the car wash manufacturer WashTec. Therefor the Augsburg-based mechanical engineering company relies on the web-based ConSol CM software for internal complaint management – with the aim of shortening communication channels for technical questions and suggestions.

ConSol’s solution convinces with its modular structure: True to the motto "think big, start small", different service modules can be integrated step by step into the service management solution. In addition, every recorded complaint, a ticket, documents reproducible knowledge. In order to exploit this valuable data pool, WashTec decided to implement the ConSol knowledge database as well. It requires very little configuration effort and helps the customer service staff to solve queries and problems quickly.

ConSol CM Field of Application

Complaint Management

IT Service Management (according to ITIL)


WashTec AG


Capital goods industry


ConSol CM

Wrap up

In addition to its IT help desk, car wash manufacturer WashTec now also manages its international technical support with the ConSol CM software solution.


  • Accelerated and professional complaint handling
  • Demand-oriented expansion of the solution possible
  • Knowledge database supports collection & use of reproducible knowledge
  • Bundled and transparent information thanks to three-tier customer data model