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AKDB: Reliable IT Service

With ConSol CM, the IT problems of more than 3,000 cities and municipalities can be solved reliably and promptly at the data processing center of the Anstalt für kommunale Datenverarbeitung in Bayern (AKDB).

The solution steps are stored in a database and serve as a knowledge base. Once a certain problem has been solved, the AKDB staff can use this solution and save precious time if the same problem arises again.

ConSol CM Field of Application

Customer Service

Customer Support




Data processing for municipalities


ConSol CM

Wrap up

AKDB uses ConSol CM to solve the IT problems of more than 3,000 cities and municipalities.


  • Optimal customer service for more than 3,000 cities/municipalities
  • Documented solution steps
  • Time savings thanks to the knowledge base