Dubai Health Authority: Digitization of the Health Check Process

The Dubai Health Authority has successfully completed a comprehensive digitization project with the communication platform ConSol CM. Before a work visa or residence permit is handed over in Dubai, people have to pass a health check. The administrative workload of more than two million visa applications per year further raises due to the numerous process participants such as health authorities, health centres and immigration authorities.

As part of Dubai's smart city strategy and the consistent introduction of digital technologies in public administration, the effort had to be reduced. The aim of the Dubai Health Authority was the complete digitalization of the health check process – from the application in so-called Typing Centers to health check-ups, the notification of the applicants by SMS or e-mail and the feedback of the results to the immigration authorities. The integration of a wide range of systems, applications and databases was absolutely essential for process automation. The implementation of the solution, including testing and approval, took place within six months.