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Munich Airport: New Ways in Complaint Management with ConSol CM

Munich Airport, recently again named "Europe's best airport" at the annual World Airport Awards presented by Skytrax, London's renowned aviation research institute, relies on ConSol CM for complaint management. The flexible software is already established at several airports and integrates Business Process Management (BPM) and Customer Relationship Management (CRM) functionalities. All suggestions for improvement and complaints from airport guests are handled by a central dialogue management system. Munich Airport improves customer loyalty by responding promptly and individually.

ConSol CM Field of Application

Passenger Complaint Management


Munich Airport


Transport, Tourism


ConSol CM

Wrap up

ConSol CM is already used by other airports, including Munich Airport. The software provides CRM functionalities and primarily controls passenger complaint management.


  • Central dialogue management
  • Complaints & feedback from passengers are processed quickly
  • Increased customer loyalty
  • Continuous improvement of services