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All-rounder ConSol CM at Gutenberg Data Center

Gutenberg Rechenzentrum GmbH & Co KG (GRZ) is one of the leading IT service providers for the media industry. GRZ's customers include large regional and national newspapers in Lower Saxony, Schleswig-Holstein, Mecklenburg-West Pomerania, Hesse and Saxony.

The versatile customer management solution ConSol CM optimizes several business processes at GRZ: On the one hand, ConSol CM is the organizational center for requirements management in the development of the standard software VI&VA (publisher information and sales application). ConSol CM is also used for the service desk and customer management. GRZ adapts ConSol CM independently to the requirements and records its own processes for quotation management, license management and sales processes.

ConSol Field of Application

Requirements Management

Customer Service

License Management

Sales Management


Gutenberg Rechenzentrum (GRZ)


Media, Service


ConSol CM

Wrap up

The GRZ uses ConSol CM, on the one hand, as an organizational center for requirements management for the VI&VA software publishing solution. In addition, ConSol CM acts as a solution for quotation, licensing and sales processes.


  • Centrally organized customer management
  • Requirements Management: Organizational Center for Software Development
  • Clear service desk