GWW: Central Control of IT Services with ConSol CM

Around 1,200 people with disabilities live and work in the homes and workshops of the GWW. In order to enable them to participate in social life, 17 organizations – administrative districts, large district principal towns and associations for the disabled – have joined forces to form the GWW. Previously, GWW's approximately 700 employees had made their IT Inquiries via a complex ticketing system developed in-house without escalation options. Today, ConSol CM controls the entire IT support.

The powerful workflow engine of ConSol CM allows to record all work and communication processes in detail, to extend and adapt all work processes at any time during operation and to monitor them closely by reporting. ConSol CM makes reaction and solution times significantly faster and thus improves employee satisfaction.