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Optimized Internal Service Processes at MAN Financial Services

The MAN Financial Services service brand comprises financial services such as financing, leasing and insurance as well as the fuel and service card known as MAN Card. MAN Financial Services manages the necessary IT applications in-house. The process management software ConSol CM controls the internal ITSM processes in order to be able to eliminate technical faults. The software is used in the fields of incident management, change management, problem management as well as demand management and request fulfillment.

New in 2019 are processes for assigning application rights for various IT applications: The CM controls the user management for new hires, departures, parental leave or changes of department. Functions for personnel managers to give permissions or to distribute tasks are also integrated.

ConSol CM Field of Application


User Management


MAN Financial Services


Automative, Bank, Insurance


ConSol CM

Wrap up

MAN Financial Services uses ConSol CM to manage its internal ITSM processes. Our solution combines incident, problem, and change management and, since 2019, also user management for new hires, staff departures, parental leave, etc.


  • fast recording & processing of application faults
  • sustainable elimination of faults
  • comprehensible control of user rights in case of personnel changes