Satisfied customers and partners are of key importance for the success of an enterprise. And that includes the efficient processing of complaints. The Automotive Division of Mitsubishi Electric in Germany uses ConSol CM for this purpose. Mitsubishi Electric covers all the complex processes of complaint management with ConSol CM, using it to provide all the basic functions of a ticket system, including assigning a ticket to a staff member, substitution arrangements, the resubmission function, the traceability of each ticket and the possibility to add extra information to a ticket, such as comments or attachments.
The new, end-to-end process landscape for complaints management based on ConSol CM offers Mitsubishi Electric extensive benefits. It eliminates frictional losses between the QA department, the client and production, as well as system and media interruptions. The ConSol solution is more efficient and transparent throughout the entire process: from networking different units, to improved communication and heightened traceability. Another big advantage of the new process landscape is centralized data management. With its high automation level, the ConSol solution minimizes manual activities and thus potential sources of error.