NÖVOG: Good Rides with Customer Management Software ConSol CM

NÖVOG, operator of Austria's second largest rail network, the Wieselbahnen, Wieselbusse and three mountain railways, relies on the ConSol CM customer management solution to improve its customer service and service quality. The software convinced the transportation company with its flexibility, scalability and its easily expandable application possibilities. ConSol initially started with the implementation of the software and its setup for the new NÖVOG Infocenter. As a central contact point it takes care of customer inquiries, complaints, timetable information and telephone sales. In the first two months, NÖVOG was already able to record more than 1,300 inquiries and counting.