NTS GmbH Professional & Personal Support for All Customers

The Austrian company NTS New Technology Systems GmbH has developed a comprehensive solution comprising both an easy-to-use POS solution as a front end for external ERP systems as well as a comprehensive retail management system. The focus is on the development, implementation and support of high-quality service systems for demanding service and trading companies. For this reason, professional and personal customer care is the most important guiding principle in NTS's corporate philosophy. ConSol CM is used for software support (1st, 2nd and 3rd level) for customers and a constantly growing number of partners worldwide. The CM/Track module provides a web portal that directly integrates customers and partners into business and communication processes. In addition, the system is used for handling a number of internal processes.

ConSol Field of Application

Customer support (1st, 2nd and 3rd level)

Customer

NTS New Technology Systems GmbH

Sector

Retail Management Systems

Solution

ConSol CM

Wrap up

Founded in 1997, NTS New Technology Systems GmbH specializes in the development of point-of-sale (POS) solutions for technical retailers and telecommunications providers. ConSol CM is used in the area of software support (1st, 2nd and 3rd level) towards end customers and a steadily growing number of partners worldwide. In addition, the system is used to handle a number of internal processes.

Benefit

Clearer and more transparent customer support
Reduced effort for tracking and coordinating software support requests
Effective tracking of all reported software bugs by the development department
Access to release notes and documentation

Website

www.ntswincash.com

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Name	Purpose	Lifetime	Type	Provider
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AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, request in progress or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	3 months	HTML	Google