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Oberlandesgericht Stuttgart: Unlimited Possibilities of Reporting

For the Data Processing Centre for Justice at the Stuttgarter Oberlandesgericht (Higher Regional Court), approximately 70 employees, splitted in groups such as notaries/land registry offices, courts/public prosecutors' offices and Forumstar (court automation programme with uniform, multidisciplinary form design) work with ConSol CM. All inquiries concerning the IT for the used specialist applications are received by e-mail or telephone at the corresponding hotline of the central Data Processing Centre Justice and run through ConSol CM workflows in so-called service tickets. ConSol CM guarantees reporting functions due to its data warehouse module, which is linked to Pentaho. This open source software replaces Oracle Apex. Process-relevant information is stored in the ConSol CM data warehouse. It is available for data analysis, for example to optimize IT utilization.

ConSol CM Field of Application

Internal IT Support

Customer

Oberlandesgericht Stuttgart

Sector

Public sector

Solution

ConSol CM

Wrap up

ConSol CM controls IT support (for orders & internal applications) across departments using service tickets. Thanks to the integrated reporting solution, evaluations can be created at any time at the push of a button.

Benefit

  • Inquiry handling with ticket system
  • improved IT support
  • traceability of requests and communication about them
  • fast reporting possibility