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City of Potsdam: IT Service with Streamlined Processes

The state capital Potsdam employs approximately 1,900 people to handle administrative tasks. The majority of employees and civil servants do their work on PCs, so that about 1,450 PCs and 1,000 printers have to be maintained. The city administration's IT service uses the ConSol CM process management system.

Helpdesk staff particularly appreciate the high level of transparency of incoming orders and order processing. Thanks to automated process steps, tickets can now be handled around 25 percent faster. This creates a high level of customer satisfaction, which in turn has a positive effect on the work of the helpdesk staff.

ConSol CM Field of Application

Internal IT Support


Landeshauptstadt Potsdam


Public administration


ConSol CM

Wrap up

The City of Potsdam has automated its help desk and system and specialist administration processes with ConSol CM, making work in the teams more efficient: Optimized service for around 1,450 workstations has significantly modernized everyday work.


  • Transparent processing status
  • Clear responsibilities, communication channels and workflows
  • Independent adjustments thanks to graphical workflow editor
  • High flexibility and scalability