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Complaint Management with ConSol CM: The Versatile Standard for Rapid Query Processing
Simplify Your Complaint Management
Get out of the jungle of Excel tables and lists, and enter CM/Complaint. Regardless of the channel the complaint comes through – be it a web portal, an online form or an e-mail – all incoming complaints and returns go into one tool, where they are converted into procedures and can be prioritized and dealt with precisely by your team. The current status of each query is visible to all team members at all times.
Process Complaints Faster and More Reliably
Thanks to the system-supported process, your team can't overlook anything anymore: ConSol CM's complaint management leads them step by step through the procedure and checks that all entries made in full. We place great value on transparency. All process steps are documented in the ticket and automatically triggered e-mails mean no gaps can arise in the process chain. Furthermore, errors and damage cases can be traced comprehensively.
Eliminate Causes of Damage Forever and Compile 8D Reports
Because you can analyze damage cases with ConSol CM, you can remedy them fast and prevent them from occurring again. That saves time and costs, and improves your customer service. Our software also gives you the option of working in accordance with the industry norm 8D. Have the system automatically compile 4D and 8D reports, so you can professionally document cases and work in line with quality management requirements.
Portal Connection for B2B and B2C
Offer your dealers a personal service area. Our interactive customer portal CM/Track offers your dealers important information, and you more efficiency. Your customers can view the status of their complaints using the portal, and of course it can be designed in your corporate identity. You also need to integrate a B2C channel? We will be happy to set up the interfaces to marketplaces whenever you require.
On Top: A Simple Customer Service Process
Sometimes incoming inquiries aren't specifically complaints or returns. Some are more generic issues such as questions about delivery times, product availability or the like. Our software provides a no-fuss customer service process for responding to this kind of inquiry. It comes at no extra cost as part of CM/Complaint.
Complaint Management Software ConSol CM: References
Here you will find references and success stories from various industries relating to complaint management projects with our software ConSol CM.
Your Added Value For The Best Customer Service
Any Questions? FAQs: Quick Answers on ConSol CM Complaint
What is an 8D Report?
An 8D Report (8 Disciplines Report) is a standardized format used to systematically address defects, deviations, and recurring issues—aiming for sustainable problem resolution. It follows eight clearly defined steps (disciplines) and is a key element of quality management, especially in the automotive industry.
What is a 4D Report?
A 4D Report (4 Dimensions Report) is a quality management tool for documenting and tracking defects—often used in complaint handling. Unlike the more detailed 8D Report, the 4D format is shorter and designed for quicker internal issue resolution. It’s ideal for efficiently informing production teams, management, or even customers about errors and corrective actions.
Is CM/Complaint the right solution for my needs?
CM/Complaint is designed for manufacturing and trading companies that want to handle product or service complaints in a structured way using the 4D or 8D methodology.
If you’re looking to manage complaint or feedback processes in other industries, we recommend taking a look at CM/Customer Service or CM/Ticketing, which are better suited for more general service workflows.
