Your Ticket
out of
E-Mail Chaos!
Use ConSol CM/Ticketing to receive and process inquiries. Bulky Excel lists and e-mails wasting away in obscure mailboxes become a thing of the past: No correspondence gets lost anymore and your team is happy. It has never been so easy to offer great service.
Ticketsystem ConSol CM: Anwendungsbereiche
IT-Support
Your small or mid-sized IT team needs a lean trouble-ticketing system to help it prioritize and process support inquiries.
You are looking for a solution based on ITIL standards? Then our product CM/Helpdesk will take you to the next level.
Customer Service
Small and mid-sized support and sales teams benefit from our software. Keep your customers close and give them a great customer experience.
Complaints and returns are an issue for you? Then CM/Complaint is your product.
Internal Services
Your staff deserve the best service too. Use internal tickets from your colleagues to manage internal activities such as procurements, applications and approvals.
Service Digitalization
Inquiries about your services, for example in the public administration, social welfare and health sectors, can come through several different channels. They are all collected and organized centrally in tickets.
Transparency in the Task Labyrinth with CM/Ticketing
Consolidate your inquiries from multiple sources and register them as tickets in a central reception tool. From there, your team members can organize, prioritize and delegate the tasks, with their status – what has already been done and by whom – visible for everyone.
More Efficiency with Transparency
A colleague is off sick and you can’t get into their e-mails? There’s been a change in your team and you want to know what they left to be done? With our ticketing solution you avoid idle times and redundant work: We ensure transparency of all procedures for all users so they can work perfectly dovetailed.
Simplify Communication and Plan Teamwork
The CM ticketing system brings with it valuable functionalities that facilitate your teamwork and dialog. Communicate directly from the ticket, record deadlines or reminders for your team, and process the inquiries professionally and in a coordinated fashion. Never lose any information ever again.
The Digital Folder – Verifiable and Analyzable
No more multiple storage locations and information snippets all over the place! The ticket is a digital folder for you, with comprehensive procedure documentation, an unbroken and audit-proof case history, and verifiable communication. The data in the ticket can all be evaluated – processing time, inquiry type, load peaks, etc.. Nothing is lost and you can continue to optimize your work.
Ticketing Software ConSol CM: References
Here you will find references for and experiences with our ticketing software ConSol CM from a wide range of industries.
