20.000+ Users Trust ConSol CM
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IT Help Desk with ConSol CM: Ready to Use, Flexible & ITIL-Compliant
With Our Help Your Support Hits the Spot
No more complicated manual ticketing! With our help desk solution your employees benefit from automatic ticket generation using forms and mail integration – if desired also with AI assistance. Thanks to the integrated knowledge base and documentation, your team can simply fall back on tools when handling recurring problems and questions, and provide your customers with the best possible support.
More Flow thanks to Self Service Features
Uncertainty about the process status costs your employees valuable time? With our service portal, everybody involved knows where the case is at all times. And if required you can provide additional information. Automation tools make it easier for your teams to find solutions quickly and precisely. The CM workflow engine takes care of routine tasks in the background, so your staff can concentrate on more important things.
IT Help Desk is More Than Just Incident Handling
In addition to processing incident tickets, IT orders, changes and simple and complex IT projects also have to be managed and implemented. CM/Helpdesk adjusts to your requirements and has all the functionalities that make your life easier. Thanks to workflow management, you can easily trace the various tasks and their progress with a high level of transparency.
Because Data Say More than a Thousand Words
Fewer disruptions mean less need for support and happier customers. Our self-service BI solution lets you create dashboards and reports with just a few clicks. That puts your team in a position to easily assess cases using clear and transparent data. The business intelligence tool connects ticket, employee and asset data so that you can quickly get to the bottom of the reasons for disturbances and remedy them fast.
IT Help Desk Software ConSol CM: References
Here you will find references and experiences with the IT help desk and support software ConSol CM from various industries.
Your Added Value for Efficient Case Processing
